Below are the policies of engraving service which we need your understanding:
· 14 days return and refund policy is not applicable to custom watches.
· We may arrange and try our best shorten the production lead time per your special request, but we do not guarantee acceptance of urgent engraving orders (e.g lead time shorter than 14 days).
· For photo engraving, we only start the design work upon receipt of your payment. In addition, once we completed your design draft, please check and advise/approve at your earliest convenience. We could not avoid and will not take any responsibility if the 21 days lead time cannot be met due to your delay of payment or design draft confirmation.
· As it takes much time and effort for our in-house illustrator to complete your photo engraving design, we only accept ONE photo for one watch at one time. It is okay if you find the draft unacceptable and would like to switch to another new photo, but we could not prepare more than one design draft for one watch for you to choose among them. However, your are welcome to provide more than one photo to us and we will advise which one is best for engraving.
· We may publish the photos of your engraved watch(es) to the internet for demo and advertising purpose. We will not disclose your personal information and your photo(s), but just the watch(es), and we weill only disclose the watch photos after a period of time since the delivery in order not to ruin the surprise for your beloved one. If you do not want your engraved watch to be seen publicly, pelase let us know.
Thank you very much for your understanding and if your have any enquiry, please feel free to contact us: firstname.lastname@example.org
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